PDF Download IT Service Management: A Guide for ITIL Foundation Exam Candidates, by Ernest Brewster, Richard Griffiths, Aidan Lawes
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IT Service Management: A Guide for ITIL Foundation Exam Candidates, by Ernest Brewster, Richard Griffiths, Aidan Lawes
PDF Download IT Service Management: A Guide for ITIL Foundation Exam Candidates, by Ernest Brewster, Richard Griffiths, Aidan Lawes
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ITIL� and IT service management have been practised successfully around the world for more than 20 years. ITIL� is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL�. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL� licensed product.
- Sales Rank: #1914873 in Books
- Published on: 2012-05-08
- Original language: English
- Number of items: 1
- Dimensions: 9.61" h x .51" w x 6.69" l, .86 pounds
- Binding: Paperback
- 240 pages
About the Author
Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.
Most helpful customer reviews
4 of 4 people found the following review helpful.
Did the trick for me - ITIL certified
By D. Read
I found this to be a good study guide for the ITIL Foundation test, and also as a good overview of the basic ITIL IT Service Management material. So, I'd say it's a good book to purchase even if you don't plan to take the test. The ITIL Foundation test was not one of the hardest certification tests I ever took, but it was designed in such a way that you really needed to have studied the material. This book was the only study material I used, but I've also been an IT professional for 15+ years. A lot of what's in ITIL corresponds to the discipline that in the old days used to be called Move-Add-Change, but ITIL goes deeper and broader, straddling both business and IT disciplines. A worthwhile area of study.
0 of 0 people found the following review helpful.
Meant to be sold only in India, Bangladesh and Nepal
By Pinaki Pal
This book was printed in India and meant to be sold only in India, Bangladesh and Nepal. This is written at the back of the book and it blacked out. Is this even legal? Also had couple of pages missing.
0 of 0 people found the following review helpful.
Liked it. Well
By Erkan Karagulmez
am sure you all have doubts when you decided to buy books without physically touching them. For this book I can assure everyone that this is absolutely a valuable source of information for the exam and also for th epractical matters. Liked it. Well done
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